Refund policy

Return Policy

At Evoke Candle Co., we cannot offer refunds or exchanges for change of mind due to the fragile and handcrafted nature of our products. If you receive a damaged or defective item, please reach out to us immediately at info@evokecandleco.com.au so we can assist you.

We ensure that every order is packaged securely, but once it has been dispatched, we cannot take responsibility for it. Any issues related to damage during shipping must be addressed directly with the shipping carrier for any claims.

Certain items are exempt from being returned including E- Gift cards are also non-returnable.

To initiate a return:
You will need to provide proof of purchase or a receipt. Please do not return items to the manufacturer.

Refunds (if applicable):
Once we receive and inspect your returned item, we will email you to confirm whether your refund has been approved. If it is approved, your refund will be processed, and the amount will be credited to your original payment method within a few business days.

Late or missing refunds (if applicable):
If you haven’t seen your refund yet, please check your bank account and contact your credit card company, as it may take some time for the refund to be officially posted. If you have done this and still have not received your refund, please get in touch with us at info@evoke.candleco.

Exchanges (if applicable):
We only offer exchanges for items that are defective or damaged. If you need to exchange an item, please send us an email at info@evoke.candleco.

Gifts:
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return once we receive the item. If it wasn’t marked as a gift, we will process a refund for the gift giver.

Return Shipping:
You will be responsible for the shipping costs associated with returning your item, and these shipping fees are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund amount.